Welcome to India Post Payments Bank
Empowering every Indian with modern digital banking solutions — from savings to investments, all in one secure place.
About India Post Payments Bank
India Post Payments Bank (IPPB), established by India Post, aims to deliver accessible banking services even in the remotest parts of the country, promoting true financial inclusion. The bank focuses on offering simple and affordable banking and financial solutions to rural populations by leveraging India Post’s vast network of over 1.55 lakh post office branches across India.
What is India Post Payments Bank
India Post Payments Bank (IPPB) is a public limited company fully owned by the Government of India through the Department of Posts. Incorporated on 17 August 2016, the bank is known for offering doorstep banking services across the country.
IPPB currently operates through 650 branches, 3,250 customer access points, and manages around 995 ATMs nationwide, ensuring convenient banking access for millions.
Doorstep Banking by India Post Payments Bank
Doorstep Banking enables customers to access essential banking and financial services right at their homes. Leveraging India Post’s extensive network of post offices and postal staff, IPPB delivers services even in the remotest parts of the country. Instead of visiting a branch, a postal employee visits the customer’s home to provide the required service for a nominal fee, while opening a new bank account is completely free.
Services available through Doorstep Banking:
Opening a bank account
Fund transfer
Cash deposit
Cash withdrawal
Mobile recharge and bill payments
A small service charge of ₹15 to ₹25 per transaction applies, and the maximum limit for doorstep transactions is ₹10,000.
| Service | Fee |
|---|---|
| On-boarding (Account opening) | Nil |
| Cash Transactions (Deposit, Withdrawal) | ₹ 25 per transaction |
| Non-cash Transactions (Apart from Deposit & Withdrawal) | ₹ 15 per transaction |
How to Avail Doorstep Banking by India Post Payments Bank
To use IPPB Doorstep Banking, follow these quick steps:
Call 155299 to schedule a visit from an IPPB representative.
You’ll receive an SMS confirmation after the booking.
When the representative arrives, verify the visit details.
Provide your account number, mobile number, or QR card to access banking services at your doorstep.
Services Offered by India Post Payments Bank
Following services are offered by the India Post Payments Bank:
| Services Offered by India Post Payments Bank |
|---|
| Savings Account (Balance up to ₹ 1 Lakh) |
| Current Account (Balance up to ₹ 1 Lakh) |
| Bill Payment and Recharges |
| Digital Payment – Remittance Services and Fund Transfer |
| Direct Benefit Transfer (DBT) |
| Group Term Insurance |
IPPB also offers a range of third-party financial services, including pension, mutual funds, insurance, forex, and more. To deliver these services efficiently, the bank has partnered with several leading banks, financial institutions, and service providers across India.
India Post Payments Bank Savings Accounts
India Post Payments Bank (IPPB) offers three types of Savings Accounts, allowing customers to choose the one that best fits their financial needs and preferences.
| India Post Payments Bank Savings Accounts |
|---|
| Digital Savings Accounts |
| Regular Savings Accounts |
| Basic Savings Accounts |
Digital Savings Account
Digital Savings Account can be opened by through the IPPB mobile app. The app can be downloaded from the play store for Android devices. The applicant has to provide his PAN and Aadhaar number to open the account. The account can be opened anytime and from anywhere. Important features of the IPPB Digital Savings Account are mentioned below:
| Features of IPPB Digital Savings Account |
|---|
| Instant self on-boarding (No banking representative required) |
| The interest rate offered is 4% p.a. paid quarterly on EOD daily balance |
| No monthly average balance requirement |
| Free account statement every quarter |
| Instant fund transfer and bill payment |
| Applicant should be above 18 years of age to apply for the account |
| Full KYC has to be done within a year of account opening |
| Maximum yearly cumulative deposit allowed is ₹ 2 Lakhs |
| The account can be linked with Post Office Savings Account after complete KYC |
| If KYC is not done within a year, the account will be closed |
Regular Savings Account
A Regular Savings Account can be opened either by visiting an IPPB branch or through doorstep banking. This account comes with minimal restrictions and allows customers to make unlimited cash withdrawals.
| Features of IPPB Digital Savings Account |
|---|
| Instant self on-boarding (No banking representative required) |
| Features of IPPB Regular Savings Account |
| Instant and paperless account opening (Doorstep account opening) |
| The interest rate offered is 4% p.a. paid quarterly on EOD daily balance |
| No monthly average balance requirement |
| Free mini statement every quarter |
| Instant fund transfer through IMPS |
| Simple and futuristic banking through QR card |
| Free account statement by SMS |
| Applicant should be above 18 years of age to apply for the account |
| Aadhaar and PAN is required for opening the account |
| EOD Balance above ₹ 1 Lakh is automatically swept into POSA |
| The account can be linked with Post Office Savings Account after complete KYC |
| Unlimited cash deposit and withdrawal |
Basic Savings Account
The Basic Savings Account is the most straightforward and easy-to-manage account offered by IPPB. It is designed for customers who need essential banking services with minimal restrictions. Unlike a regular savings account, this variant allows up to four cash withdrawals per month.
| Features of IPPB Digital Savings Account |
|---|
| Instant and paperless account opening (Doorstep account opening) |
| The interest rate offered is 4% p.a. paid quarterly on EOD daily balance |
| No monthly average balance requirement |
| Free account statement every quarter |
| Instant fund transfer through IMPS |
| Banking made simple through the QR card |
| Free mini statement by SMS |
| EOD Balance above ₹ 1 Lakh is automatically swept into POSA |
| The account can be linked with Post Office Savings Account (POSA) |
| Four cash withdrawals allowed in a month |
India Post Payments Bank Current Account
India Post Payments Bank offers the following services for institutional account holders:
| Banking Services Provided by IPPB |
|---|
| Mobile Banking |
| SMS Banking |
| Missed Call Banking |
| Phone Banking |
| QR Card |
Mobile Banking
Account holders can access the following facilities through Mobile Banking:
| Mobile Banking Facilities by India Post Payments Bank |
|---|
| Account balance enquiry |
| Account statement request |
| Chequebook request |
| Transferring funds |
| Utility bills payment |
| Prepaid mobile and DTH recharge |
| Managing funds with linked POSA (Post Office Savings Account) |
SMS Banking
India Post Payments Bank customers can register their mobile number to access SMS Banking services. To register, simply send an SMS with the text “REGISTER” to 7738062873 from the mobile number linked to the account. Once registered, customers can use SMS Banking to access the following services:
| Service | SMS to be sent on 7738062873 |
|---|---|
| Balance Enquiry | BAL |
| Mini Statement | MINI |
Missed Call Banking
IPPB account holders can use the bank’s round-the-clock missed call banking services. This facility does not require an internet connection, and there are no charges for using it. Customers simply need to give a missed call to the designated number to receive information instantly. The services available through missed call banking include:
| Service | Dial-in Number |
|---|---|
| Registration | 8424054994 |
| Balance Enquiry | 8424046556 |
| Mini Statement | 8424026886 |
Phone Banking
IPPB provides convenient phone banking services that customers can access from the comfort of their homes. Account holders can call the toll-free number 155299 and receive assistance through the IVR system or directly from a tele-operator. The following services can also be easily accessed through net banking:
| Phone Banking Services |
|---|
| IPPB’s products/services information |
| Last five transactions |
| Call-back function |
| Account-related information |
| Issuing of account statement |
| Doorstep banking services |
| Balance and transaction-related details |
| Cheque and clearing-related queries |
| Any other banking-related queries |
QR Card
IPPB offers a unique and secure way to perform transactions without the need to remember an account number or PIN. Customers can simply use their QR card and authenticate transactions through biometrics in three easy steps:
Scan the QR Code
Authenticate using biometrics
Complete the transaction instantly
A wide range of transactions can be performed using the QR card, including:
Cash transactions
Fund transfers
Utility bill payments
Cashless shopping
The QR card is highly secure and cannot be misused. Even if the card is lost, no transaction can be completed without biometric verification. In case of loss, a new QR card can be reissued for a nominal fee of ₹25.
Payments under IPPB
India Post Payments Bank enables its account holders to make payments and transfer funds through multiple convenient services.
| Payment Services by India Post Payments Bank |
|---|
| Bill Payment and Recharges |
| Remittances and Fund Transfers |
| Direct Benefit Transfer |
Bill Payment and Recharges
IPPB allows account holders to make bill payments easily using any of the following facilities:
| Ways to Perform Bill Payment through IPPB |
|---|
| Post Office counters |
| Doorstep banking services |
| Mobile Banking App |
Account holders can make bill payments for a variety of services, including:
| Types of Billers |
|---|
| Mobile and DTH recharge |
| Mobile postpaid, landline and broadband bill payments |
| Electricity, water and gas bill payments |
| Insurance premium payments |
Remittances & Fund Transfers
India Post Payments Bank account holders can transfer funds using the following payment options:
| Payment Options |
|---|
| NEFT |
| IMPS |
| RTGS |
Direct Benefits Transfer
IPPB account holders can access Direct Benefit Transfer (DBT) services by linking their bank account with Aadhaar and submitting their account details to receive subsidies under various government schemes.
Feedback and Grievances
Account holders can submit feedback or register grievances through multiple channels:
In person: Visit any IPPB branch or CSP to provide feedback.
By phone: Call the toll-free number 155299 to register suggestions or complaints.
By email: Send complaints to contact@ippbonline.in.
By post (written complaints): Mail a letter to the bank’s registered address:
India Post Payments Bank Ltd.
Corporate Office, 2nd Floor
Speed Post Centre, Bhai Veer Singh Marg
Market Road, New Delhi — 110001