About AU Altura Plus Credit Card
The Altura Plus Credit Card provides a versatile solution for individuals who enjoy both shopping and earning rewards. Cardholders can benefit from milestone points, cashback offers, and fuel surcharge waivers, making it ideal for regular expenses. A welcome voucher enhances the initial experience, encouraging usage from the start. The card’s annual fee is modest and can be fully waived with qualifying retail spends, giving flexibility to manage costs. With user-focused features, it is suitable for those looking to maximize benefits while maintaining control over spending.
This credit card is structured to reward consistent usage, ensuring that everyday transactions translate into tangible benefits. Cardholders can earn rewards on a variety of purchases while enjoying financial perks such as fee waivers based on spending patterns. The combination of milestone gains, cashback, and fuel surcharge relief makes it convenient for frequent shoppers and travelers alike. Its design emphasizes value and practicality, allowing users to enjoy perks without unnecessary complexity. By aligning rewards with regular spending, the Altura Plus Credit Card encourages smarter financial management while enhancing the overall purchasing experience, making it a well-rounded choice.
AU Altura Plus Credit Card – Features and Benefits
Welcome Bonus: Receive vouchers worth Rs. 500 on a minimum retail spend of Rs. 10,000 within the first 60 days of card issuance.
Cashback: Earn 1.5% cashback on all in-store purchases, with a maximum of Rs. 100 per billing cycle. After reaching the cashback limit, you continue earning 1 reward point per Rs. 100 spent (excluding fuel).
Milestone Rewards: Get 500 bonus reward points upon spending Rs. 20,000 or more in a calendar month.
Rewards Program: Earn 2 reward points per Rs. 100 on online transactions, with no cap. Points can be redeemed for e-vouchers, merchandise, mobile/DTH recharges, travel bookings, and more.
Railway Lounge Access: Enjoy 2 complimentary lounge visits per calendar quarter at select railway stations including New Delhi, Jaipur, Ahmedabad, Kolkata (Sealdah), Madurai, and Agra.
Fuel Surcharge Waiver: Get a 1% waiver on fuel transactions between Rs. 400 and Rs. 5,000 nationwide, capped at Rs. 150 per billing cycle.
AU Altura Plus Credit Card Reward Points & Cashback Calculator
Other Benefits of AU Altura Plus Credit Card
Card Liability Protection: In case of card loss, users are not held liable for any fraudulent transactions reported to the bank promptly. The card also offers protection against counterfeit, skimming, and online frauds, ensuring secure usage for all purchases.
Flexible EMI Options (Xpress EMI): Transactions of Rs. 2,000 or more can be converted into easy monthly installments, allowing cardholders to select a repayment tenure that fits their budget. This feature provides flexibility in managing larger expenses while keeping financial planning simple and convenient.
AU Altura Plus Credit Card Fees & Charges
AU Altura Plus Credit Card – Eligibility & Required Documents
Eligibility Criteria:
Must be an Indian resident.
Age between 21 and 60 years for primary applicants.
Add-on cardholders should be 18 years or older.
Required Documents:
- Proof of Identity: PAN card, Aadhaar card, Passport, Driver’s License, Voter ID, Overseas Citizen of India (OCI) card, Person of Indian Origin (PIO) card, NREGA job card, or official letters issued by UIDAI.
- Proof of Address: Aadhaar card, Passport, Driver’s License, recent utility bill (within 3 months), Ration card, property registration document, PIO card, NREGA job card, or bank account statement.
- Proof of Income: Latest 1–2 salary slips (within 3 months), recent Form 16, or last three months’ bank statements.
Steps to Close AU Altura Plus Credit Card
If you want to cancel your AU Altura Plus Credit Card issued by AU Small Finance Bank, it is important to follow the correct process to ensure the card is closed properly without any future charges.
- Understand Your Reason for Closing the Card:- Before starting the cancellation process, think about why you want to close the card. This helps ensure that the decision is suitable for your financial needs.
- Check Your Credit Card Balance:- Review your latest statement and make sure the credit card has no pending balance. Any unpaid purchases, EMIs, or interest must be cleared before requesting closure.
- Redeem Available Rewards:- If your card has reward points, cashback, or other benefits, use them before closing the account. Unused rewards are usually cancelled after the card is closed.
- Review Terms and Conditions:- Go through the credit card agreement to check if there are any conditions, charges, or procedures related to closing the credit card account.
- Cancel Automatic Payments:- If the card is linked to subscriptions, utility bills, or other recurring payments, update or cancel those payments before requesting cancellation.
- Contact Customer Care:- Reach out to the customer support team of AU Small Finance Bank to request cancellation of your AU Altura Plus Credit Card. The bank may verify your details before processing the request.
- Request Written Confirmation:- After submitting the closure request, ask the bank to provide written confirmation stating that your credit card account has been successfully closed.
- Monitor Your Credit Report:- After a few months, check your credit report to ensure the card status is updated as “Closed.” This confirms that the cancellation process has been completed.
AU Altura Plus Credit Card Helpline Number
If you need assistance regarding your AU Altura Plus Credit Card, you can contact the customer support team of AU Small Finance Bank. The bank offers several helpline numbers and email support to help customers resolve credit card and banking related queries.
Toll-Free Customer Care Numbers (24×7)
Customers can contact the bank anytime using the following toll-free helpline numbers:
📞 1800 1200 1200
📞 1800 26 66677
These numbers are available round the clock for services such as billing assistance, payment related queries, card blocking in case of loss, and other credit card support.
Non-Toll-Free Customer Care Numbers
If you are unable to connect using the toll-free numbers, you can also reach the bank through the following numbers. Standard call charges may apply depending on your telecom provider.
📞 1860 1200 1200
📞 0141 – 7141000
📞 0141 – 6133000
📞 0141 – 3071800
Customer Care Email Support
Customers can also raise complaints or send service requests through email.
📧 customercare@aubank.in
NRI Customer Support
For customers living outside India, the bank provides a dedicated email support service.
📧 nriservices@aubank.in
Using these contact options, customers can get assistance with credit card services, account queries, complaint registration, or other banking related support.
